Curse

neoflame · May 22, 2005, 11:44 PM // 23:44

Quote:

Originally Posted by Draikin

Anyone else having the same problem (meaning: the sound disappears and there's a white multicolored block around the cursor shortly before you get a BSOD)?

Yep.

I'm starting to think that these various issues are completely different from one another; similar (but still different) symptoms, different causes.

Anyone else having this sound/cursor block problem/etc. (and only this exact set of problems), could you please post with system specs and a HijackThis log? Here's my contribution:

Mainboard: ASUSTeK Computer Inc. A8V Deluxe
Chipset: VIA K8T800 Pro
CPU: AMD Athlon 64 3000+ @ 2205 MHz
Physical Memory: 1024 MB (2 x 512 DDR-SDRAM PC3200 @ 200 MHz) (Kingston ValueRAM, 3-3-3-11)
Memory Bus Speed: 200.5 MHz
Video Card: ATI Radeon 9600 Pro
Network Card: Marvell Semiconductor (Was: Galileo Technology Ltd) Yukon 88E8001 Gigabit Ethernet controller (Copper)
Operating System: Microsoft Windows XP Professionnal 5.01.2600 Service Pack 2

Logfile of HijackThis v1.99.0
Scan saved at 7:41:50 PM, on 22/05/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Common Files\Stardock\SDMCP.exe
C:\Program Files\System\AVPersonal\AVGUARD.EXE
C:\Program Files\System\AVPersonal\AVWUPSRV.EXE
C:\Program Files\Internet\HttpMailProxy\HttpMailProxy.exe
C:\WINDOWS\system32\Ati2evxx.exe
c:\PROGRA~1\System\LiteStep\litestep.exe
C:\WINDOWS\system32\drivers\CDAC11BA.EXE
C:\WINDOWS\system32\SLEE81.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\ZoneLabs\vsmon.exe
C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb0 5.exe
C:\Program Files\System\AVPersonal\AVGNT.EXE
C:\Program Files\Internet\ZoneAlarm\zlclient.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\System\LogiGamer\LogigamerLite.exe
C:\Program Files\System\Konfabulator\Konfabulator.exe
C:\Program Files\System\ObjectDock\ObjectDock.exe
C:\Program Files\System\Konfabulator\Konfabulator.exe
C:\Program Files\System\Konfabulator\Konfabulator.exe
C:\Program Files\System\Konfabulator\Konfabulator.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Logitech\MouseWare\system\EM_EXEC.EXE
C:\Program Files\Media\Quintessential Player\QCDPlayer.exe
C:\Program Files\Internet\Opera\Opera.exe
C:\Program Files\System\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://music.yahoo.com/launchcast/member.asp
O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 7.0\ActiveX\AcroIEHelper.dll
O4 - HKLM\..\Run: [NeroFilterCheck] C:\WINDOWS\system32\NeroCheck.exe
O4 - HKLM\..\Run: [HPDJ Taskbar Utility] C:\WINDOWS\system32\spool\drivers\w32x86\3\hpztsb0 5.exe
O4 - HKLM\..\Run: [WinVNC] "C:\Program Files\System\TightVNC\WinVNC.exe" -servicehelper
O4 - HKLM\..\Run: [KernelFaultCheck] %systemroot%\system32\dumprep 0 -k
O4 - HKLM\..\Run: [Logitech Utility] Logi_MwX.Exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\Media\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [AVGCtrl] C:\Program Files\System\AVPersonal\AVGNT.EXE /min
O4 - HKLM\..\Run: [Zone Labs Client] C:\Program Files\Internet\ZoneAlarm\zlclient.exe
O4 - HKCU\..\Run: [CTFMON.EXE] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [LogiGamerLite] "C:\Program Files\System\LogiGamer\LogigamerLite.exe" /A
O4 - Startup: Konfabulator.lnk = C:\Program Files\System\Konfabulator\Konfabulator.exe
O4 - Startup: Run POPFile.lnk = C:\Program Files\Internet\POPFile\runpopfile.exe
O4 - Startup: Stardock ObjectDock.lnk = C:\Program Files\System\ObjectDock\ObjectDock.exe
O4 - Global Startup: Adobe Gamma Loader.lnk = C:\Program Files\Common Files\Adobe\Calibration\Adobe Gamma Loader.exe
O4 - Global Startup: Logitech Desktop Messenger.lnk = C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LDMConf.exe
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\System\Java\j2re1.4.2_06\bin\npjpi142_06.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\System\Java\j2re1.4.2_06\bin\npjpi142_06.dll
O16 - DPF: {4F1E5B1A-2A80-42CA-8532-2D05CB959537} (MSN Photo Upload Tool) - http://by17fd.bay17.hotmail.msn.com/...s/MsnPUpld.cab
O23 - Service: AntiVir Service - H+BEDV Datentechnik GmbH - C:\Program Files\System\AVPersonal\AVGUARD.EXE
O23 - Service: Ati HotKey Poller - ATI Technologies Inc. - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: ATI Smart - Unknown - C:\WINDOWS\system32\ati2sgag.exe
O23 - Service: AntiVir Update - H+BEDV Datentechnik GmbH, Germany - C:\Program Files\System\AVPersonal\AVWUPSRV.EXE
O23 - Service: Blue HttpMail Proxy - Unknown - C:\Program Files\Internet\HttpMailProxy\HttpMailProxy.exe
O23 - Service: C-DillaCdaC11BA - C-Dilla Ltd - C:\WINDOWS\system32\drivers\CDAC11BA.EXE
O23 - Service: Diskeeper - Executive Software International, Inc. - C:\Program Files\System\Diskeeper\DkService.exe
O23 - Service: DriveCrypt Service - Unknown - C:\Program Files\System\DriveCrypt\DcrServ.exe
O23 - Service: RadClock - Unknown - C:\WINDOWS\system32\RadClock.exe
O23 - Service: Sandra Data Service - SiSoftware - C:\Program Files\System\SiSoftware Sandra Lite 2005\RpcDataSrv.exe
O23 - Service: Sandra Service - SiSoftware - C:\Program Files\System\SiSoftware Sandra Lite 2005\RpcSandraSrv.exe
O23 - Service: TrueVector Internet Monitor - Zone Labs, LLC - C:\WINDOWS\system32\ZoneLabs\vsmon.exe
O23 - Service: VNC Server - Constantin Kaplinsky - C:\Program Files\System\TightVNC\WinVNC.exe

thelittlevoices · May 23, 2005, 12:07 AM // 00:07

Quote:

Originally Posted by Virtuoso

Also, try un-overclocking your processor as I am willing to bet that is quite a few peoples' problem in this thread.

-Virt

alright, im trying to play guildwars and it continuously freezes on me every 5-20 minutes. i have tried downloading and installing the drivers for my processor, and it still freezes.

i have updated the drivers for my video card, and it still freezes.

my system specs are:

windows xp home edition version 2
amd athlon 64 processor 3200+
2.00 GHz, 1.00 GHz of RAM
chip type: NVIDIA GeForce FX 5200
DAC type: Intergrated RAMDAC
memory size: 128 MB
bios information: version 4.34.20.18.07
Forceware version: 71.89
direct x: 9.0
60 GB harddrive
sound: Realtek AC97 Audio

that is all the info i know how to get. if i am missing some, and you need to know it, please tell me how to retrieve it. im not incredibly computer literate, so the explaination of how to change my bios would probably have to be in plain english. i dont understand what "timing" is, or where in the bios to go to change that, or anything like that. please help me, its incredibly annoying to have this freeze on me every time i play.

and can someone please exlpain how to do this, in a "un-overclocking for dummies" kind of way. im not entirely system software literate. so ill try that.

neoflame · May 23, 2005, 01:34 AM // 01:34

If you don't know what overclocking is, you probably aren't doing it.

Over/underclocking doesn't seem to have any effect here on the crashing.

ShadeZeRO · May 23, 2005, 01:45 AM // 01:45

does for me, when I OC, the game lasts longer for some reason, but, i think its just a fluke somewhere..I think it might be a problem with memory addressing...or something of that nature....

Kyokuji · May 23, 2005, 01:51 AM // 01:51

One person from another topic stated that it was his wireless network card that was causing the problem.
When he switched it with a normal one, the game stopped rebooting.

Gristy · May 23, 2005, 12:14 PM // 12:14

thought id give it one last go before buying warcraft.
this time i got a BSOD after 25minutes with win32k.sys

Rogie · May 23, 2005, 01:16 PM // 13:16

Neoflame and whoever else uses AntiVir. Turn off the AntiVir in the system tray before playing. Right-click it and uncheck the activate guard. Reactivate it again when you are done playing.

Kyokuji · May 23, 2005, 08:31 PM // 20:31

Mine's already unchecked.

Alcuin · May 23, 2005, 09:30 PM // 21:30

Had the same problem, but it only started today, my Pc was kicking out quite a bit of heat though, I just assumed it was overheating. However I later cleaned upmy hard drive including a spyware removal prog. GW seems to run fine now possibly coincidence though.

ShadeZeRO · May 24, 2005, 07:48 PM // 19:48

I think this should mabey become a sticky...but thats just my idea...

Gristy · May 25, 2005, 06:49 AM // 06:49

i dont think it should as it outlines no actual fix just people trying fixes.. none of which worked. so i assume that its GW problem like the rest of the people. only time will tell (hopefully)

Witcher · May 25, 2005, 09:45 AM // 09:45

I will give my input into this as well, as my brother's computer is having the same problem. What happens is he loads up the game and sometimes immediately it crashes at the login screen, giving the memory instruction ffff error, that others have reported on here. Other times it will crash after a few minutes. His computer is an AMD, nforce2, ATI card system, with no SP1, and is overclocked. The OCed part is most important because changing the settings back to default results in extremely stable playing time. Only when it's OCed does he get problems.

He however wasnt content with running his cpu at default speeds so we 'tried' to fix the problem when he overclocks. We thought it may be a powersupply problem, so we bought a new one and installed it, that didnt work at all. He loaded up the game and it still immediately crashed at login. We thought it may be the RAM so we bought a new 1 gig stick of that and put it in, that didn't work either. I'm basically at my wit's end, but I am at this point seriously thinking it is his motherboard. I really can't see what else it could be. My one last attempt at fixing it for him will be to rollback his bios to a version previously on his cpu, which was very stable even when his cpu was OCed. A few months ago I flashed it to the most current version and things were much more unstable after that, so I will see what happens when I rollback the bios.

Anyway, just wanted to share with you my thoughts and attempts at fixing this prob. I will report back in a few days about the results of changing bios. Just dont run out buying powersupplies and ram sticks thinking it will solve all your problems because it didnt for us.

Gristy · May 25, 2005, 01:37 PM // 13:37

if the game works when his computer is at stock speed then that is obviously the cause. Try running Prime95 when the system is overclocked.

LifeInfusion · May 25, 2005, 10:16 PM // 22:16

*--> Crash <--*
Exception: c0000005
Memory at address ffffffff could not be read
App: Gw.exe
ProgramId: 1
Build: 10782
When: 5/25/2005 17:48:17
Flags: 0

*--> LogQueue <--*
(1) GrFontBuildModel(): Extremely frequent calls. 3 pages allocated.
(1) GrFontBuildModel(): Extremely frequent calls. 3 pages allocated.

*--> DirectX Device Info <--*
VendorId = 0x1002
DeviceId = 0x4152
Version = 6.14.0010.6517
Description = RADEON 9600 SERIES
Compat = 0x00000000

Gristy · May 25, 2005, 11:20 PM // 23:20

are these acceptable.

+12v 11.71
-12v 11.37

thanks

Svenn · May 26, 2005, 12:05 AM // 00:05

Quote:

Originally Posted by Gristy

are these acceptable.

+12v 11.71
-12v 11.37

The default alarm for voltages on Asus Probe is set at 10% variance, and you are within those tolerances. Companies like PC Power & Cooling (makers of premium power supplies) say that voltage variation needs to be controlled more tightly for system stability. I'm not sure what to believe. Maybe an electrical engineer or someone similarly experienced could add some comments.

Gristy · May 26, 2005, 09:49 AM // 09:49

ok well there fine with all other applications.. anyway today the game freeze the PC with wacky coloured screen... so i seem to get something differnet every time. (after unplugging all usb devices printer/hdtv/sound card) very weird indeed

Witcher · May 27, 2005, 02:43 AM // 02:43

Just wanted to jump in and say that this latest patch has appeared to make things even more unstable. My cpu, which never crashed, is starting to crash as well.

Though thankfully it's happening very rarely.

ff7master · May 27, 2005, 03:59 AM // 03:59

hi guys, i had this same problem as u guys ever since i got Guild Wars, i read this whole tread last nite, and i saw the people that had fixed it, ethier didnt overclock their cpu (meaning at stock speed) or even underclocked. i tried this since i had overclocked my cpu only 100mhz further, and ya kno wat, it actually worked, so guys, dont overclock ur cpu, if u did, return it 2 stock speed, still crash, underclock it, but not 2 far, try cooling ur cpu more if crashes remain. and jus 2 let u kno, this doesnt have anything 2 do wif overclocking anything else, i have a X800 pro, flashed to a X800 XT, with no extra cooling done to the vid card, and it still runs fine, as long as my cpu is returned 2 stock speed, i'll keep looking back, to see if things are still crashing

Powerworks · May 27, 2005, 07:21 AM // 07:21

I am having the same problem.. its not heat, not voltage.. its guild wars.. no other game does it.

AthlonXP 2500+
GeforceFX 5200 128bit series
512mb RAM
Shuttle AN35n-Ultra nForce2 mobo